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CMTO's & MOH directives for Regulated Health Practitioners. 

Guidelines for treatment must be adhered to which includes the following;

-Pre-screening will be done through the reminder email 24 hours prior to the scheduled appointment and again verbally at the appointment; if you are exhibiting any symptoms or do not perform the pre-screening you will not be permitted to come for your appointment. Please notify us if you need to cancel.

-Clients must not arrive early into the treatment space or waiting area, we ask that you wait in your vehicle until your RMT has text or called you to notify you it is safe to enter. Should you arrive early the door will be locked and you will have to wait outside the building. 

-Clients must sanitize hands upon entering and exiting the treatment room. 

-Clients must bring with them a mask to wear during the treatment even while face down; RMT's are required to wear appropriate PPE during the treatment, consisting of a surgical grade mask.

-Ministry Of Health approved disinfectants are used on all surface areas in the treatment space; and extra time is being taken between each appointment to ensure proper protocols are implemented. 

 

-All forms of payment accepted cash, debit, credit and direct billing is available for select Insurance companies. Please bring your insurance card for initial set up in the Telus E-Health platform and complete the electronic authorization consent form, which also arrives in your confirmation email. For DVA a valid doctors note and K-card are required. 

Always come prepared to pay for your service as unforeseen technical or billing issues can arise.  We can not bill for Greenshield, Bluecross, or Sunlife. 

 

Cancellation policy-Full fee will be charged for the appointment if missed, please respect your RMT's time. 

24 hour cancellation. Please notify minimum 24 hours before your appointment, to ensure the time can be filled. A late cancel fee of $35 will be charged for any late cancellations that can not be filled.